FAQs
Ordering Process
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You will receive an Order Confirmation Email shortly after successfully placing an order on our website. This email will include all the details of your order, including the items ordered, the total cost, and shipping information If you do not receive an Order Confirmation Email, please check your spam or junk mail folder. If you still can't find it, please contact our customer care team, we will gladly assist you.
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If you need to make any changes to an order you have already placed, please contact us as soon as possible with your order number. We will do our best to accommodate your request, but please note that we may not be able to make changes to your order if it has already been processed and shipped.
Shipping & Returns
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Sorry, we currently only ship to Hong Kong.
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Standard Delivery: HKD$50
Free – spend over HKD$600
Delivery time: Approx. 4-7 business days -
If you received a defective or incorrect item, please contact cs@narrativeworks.co if you have any questions. *All purchases must be returned within 7 days of receiving your order.
Custom order cannot be returned.